Refund Policy

Last updated: 2026

We built our pricing around a simple principle: you shouldn’t pay for a result we didn’t deliver. This page explains exactly how that works.

1. No charge unless we get a result

For every order, we assess the content before beginning formal removal work. If, after review, we determine the content does not qualify for removal under the relevant platform’s policies, we will tell you honestly and will not proceed with — or charge for — that order.

2. If work has begun but removal isn’t successful

If we’ve filed a removal request in good faith, pursued reasonable escalation, and the platform ultimately declines to remove the content, you are eligible for a full refund of that order. We do not consider a case closed after a single rejected request — we escalate where the platform allows it before reaching a final outcome.

3. How to request a refund

Contact us at support@removeyoutubevideo.com or via WhatsApp at +1 (647) 793-9533 with your order details. We aim to respond to refund requests within 2 business days.

4. Refund method

Refunds are issued back through the same payment method used for the original order wherever the payment provider allows it (for example, a card refund through the original processor). For ACH, wire, Western Union, or Payoneer payments, we’ll arrange the refund directly with you via your preferred contact method.

5. What isn’t covered

This policy covers cases where we’re unable to get eligible, policy-violating content removed. It does not cover situations where:

The content was found to be genuinely protected speech (an honest review or opinion) after assessment — in these cases, we won’t charge you for the order in the first place, per Section 1.
You provided inaccurate information about the content, your relationship to it, or your right to request its removal.
The content is removed successfully, but later re-uploaded by a third party — this is treated as a new case, not a refund situation for the original order.

6. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

7. Contact us

Questions about this policy can be sent to support@removeyoutubevideo.com or via WhatsApp at +1 (647) 793-9533.